Advancing Excellence In Sustainable Urban Environments Our Journey Towards A Net Zero Future Trust Through Transparency And Accountability Shared Prosperity For Our Stakeholders

We are dedicated to environmental stewardship and the resilience of our assets. By advancing low-carbon solutions and optimising resource performance, we proactively mitigate climate change.

Our goal is to operate with maximum efficiency, minimising our ecological footprint to preserve natural resources for future generations.

Our strategy is built on international excellence and rigorous data. All operating units are ISO 14001 certified, ensuring our environmental management meets global standards for integrity and compliance. We integrate GHG emissions accounting to monitor our carbon reduction and drive energy-efficient practices, while our water stewardship focuses on municipal sourcing and smart infrastructure such as rainwater harvesting and sensor-led systems to eliminate wastage.

Furthermore, our waste management protocols strictly adhere to the Environmental Quality Act 1974 and the Solid Waste and Public Cleansing Management Act 2007, ensuring both hazardous and non-hazardous materials are handled with absolute regulatory precision. Central to our approach is disciplined energy management. By integrating energy-efficient practices across our portfolio, we navigate evolving market dynamics to achieve significant cost savings while advancing our environmental goals. This dual focus ensures our business remains robust and future-proof as we support Malaysia’s transition to a low-carbon economy.

We bridge the gap between global goals and local action to enhance the climate resilience of our iconic assets and surrounding communities. Through proactive HSE policies and rigorous resource evaluations, we ensure all discharge meets regulatory standards, protecting biodiversity and preventing environmental degradation. These measures safeguard our communities and meet the global demand for sustainable, high-performing property investments that deliver long-term value.

Looking ahead, we are elevating our environmental performance by aligning with premier frameworks, including the National Sustainability Reporting Framework (IFRS S2) and the Energy Efficiency and Conservation Act (EECA) 2024. We are refining our Scope 3 inventory and implementing disciplined decarbonisation across our operations to enhance transparency.

By embracing circular economy principles, we will optimise resource use and leverage technologies for recycling and landfill diversion. Through strategic partnerships, we are embedding sustainability across all business segments to drive long-term stewardship. These efforts accelerate our Net Zero Carbon Emissions Pathway 2050, ensuring a sustainable future for all.

Our people are our greatest asset and the cornerstone of our sustained growth. We are committed to fostering a resilient, skilled workforce and creating lasting social value by upholding the highest standards of human rights and inclusivity. By prioritising fairness, dignity, and respect, we ensure a workplace where every individual is empowered to contribute to our collective success.

We empower our workforce through a multi-dimensional strategy that translates our core values into measurable impact. We nurture a culture of self-directed growth using cutting-edge platforms like MyLearningX and LinkedIn Learning, while our "Leaders Develop Leaders" coaching networks leverage internal expertise to ensure robust succession planning. This investment in talent ensures our workforce remains agile and prepared to navigate an increasingly dynamic global landscape.

Our dedication to equality and human rights is anchored by our Code of Conduct and Business Ethics (CoBE). We foster diversity across gender, age, and ethnicity, ensuring fair pay and a strict non-discrimination policy supported by a formal, confidential grievance mechanism. To support work-life integration, we provide personalised mental health support through our Employee Assistance Platform, transforming the workplace into a supportive environment that drives high talent retention and institutional trust.

Health, safety, and security are fundamental to our operations. We maintain a self-regulated, ISO 45001-certified HSE Management System, utilising proactive risk management tools like the Hazards and Effects Management Process (HEMP). By digitalising our safety solutions through centralised performance dashboards and Power BI, we achieve data-driven decision-making and industry-leading safety performance, safeguarding our employees, partners, and the communities we serve.

Our commitment to social value is reflected in the measurable progress we have made toward our Sustainability Plan 2030. We believe in transparency and performance, ensuring that our workforce remains a competitive and inclusive force within the industry.

We have successfully exceeded our leadership targets, with 31% women representation at the top management level and above. Our workforce reflects a vibrant mix of talent, with 58% of our employees aged below 40 and a diverse ethnic composition of 75% Bumiputera and 25% non-Bumiputera members. Furthermore, we maintain a flawless record of zero proven breaches of human rights, underscoring our dedication to an ethical and equitable workplace.

Investment in our people remains a top priority, with RM2.2 million dedicated to learning and development in 2024. Our workforce achieved an average of 48 learning hours per employee, supported by a 96% coverage rate for mandatory training programs. We are particularly proud of our digital transformation efforts, where 100% of our workforce participated in foundational digital learning, covering critical areas such as data analytics and cybersecurity. To ensure our future resilience, we have achieved a robust succession planning ratio of 3.6:1.

Our organisational climate continues to strengthen, as evidenced by our 80-point score index in the 2024 Organisational Climate Survey, a steady improvement that highlights our high levels of employee engagement. We are also advancing toward a "Generative HSE Culture," currently achieving a "Proactive" rating of 4.19. Through initiatives like "myLearning Day" and over 300 Leaders Develop Leaders (LDL) sessions, we are building a culture of personal accountability and continuous improvement.

Looking toward 2030, we are focused on building a resilient workforce by elevating leadership, technical expertise, and digital capabilities. We will continue to refine our recruitment and remuneration strategies to attract top-tier talent, while fostering internal mobility and clear career pathways to nurture our future leaders.

We remain steadfast in embedding human rights and inclusivity across our entire value chain, ensuring a workplace where every individual feels valued and empowered. Simultaneously, we will further modernise our health and safety protocols through digital innovation and proactive risk management. These efforts reinforce our commitment to empowering our people and delivering long-term success for our organisation and the communities we serve.

At KLCCP Stapled Group, we are committed to the highest standards of corporate governance, which serve as the foundation of our transparency, accountability, and ethical conduct. We recognise that robust business ethics and the proactive protection of our digital assets are essential for long-term resilience. By embedding responsible practices and rigorous cybersecurity standards at every level, we safeguard stakeholder interests and foster the trust necessary for sustainable growth in an evolving business landscape.

Our governance strategy is built on a foundation of transparency, resilience, and zero tolerance for misconduct. We operate through a multi-layered framework that ensures accountability from the operational level to the Boardroom.

We utilise the KLCC Resiliency Model, a structured approach focusing on Enterprise Risk Management (ERM), Crisis Management, and Business Continuity. This framework allows us to evaluate uncertainties holistically, integrating risk-based decision-making into our core strategy to protect and create long-term value. Our Risk Management Oversight Structure, supported by Board-level committees, ensures that all controls are effectively managed and communicated across the Group.

Integrity is central to our identity. We maintain a zero-tolerance stance against all forms of bribery and corruption, guided by our Code of Conduct and Business Ethics (CoBE) and our Anti-Bribery and Corruption (ABC) Policy established in late 2024. Our operations are certified to ISO 37001:2016 ABMS standards, and we implement "Adequate Procedures" based on the T.R.U.S.T. Principles. To ensure group-wide compliance, we utilise TRUST-T, a digital tool that automates and monitors our ABMS action plans, ensuring our integrity protocols are consistently enforced and reviewed.

We safeguard our digital infrastructure through the Enterprise Cyber Security Governance Framework. This standardised approach includes regular Cyber Security Business Impact Assessments (CS-BIA) to identify and mitigate vulnerabilities before they arise. Our commitment to data privacy extends to our value chain, with mandatory Non-Disclosure Agreements (NDAs) integrated into all vendor contracts. Through continuous employee education and regular phishing simulations, we foster a culture of cyber-vigilance, resulting in zero security incidents across the Group in 2024.

By integrating rigorous risk management with a zero-tolerance approach to corruption, we have cultivated a culture of integrity that safeguards the interests of our stakeholders and the communities we serve. This commitment is reflected in our unwavering "Power of Zero" - achieving zero proven cases of bribery and zero cybersecurity breaches in 2024.

We continue to lead through board-level excellence and advanced disclosure practices, consistently exceeding national benchmarks for diversity and independent oversight. As we move toward 2030, we are maturing our reporting to meet the highest international standards, ensuring that our growth is not only sustainable but also built on a bedrock of trust and ethical leadership.

Looking toward 2030, we will continue to reinforce our leadership in governance by embedding a generative culture of integrity across all operations. We are dedicated to maturing our anti-bribery and corruption measures in alignment with global standards, while leveraging advanced digital tools like myRisk to sharpen our crisis preparedness and business continuity.

Board diversity and inclusivity will remain a strategic priority, ensuring that our sustainability leadership is driven by a balanced and forward-thinking perspective. In cyber security and data privacy, we will maintain our commitment to safeguarding sensitive information by continuously improving our digital infrastructure, enhancing threat detection, and refining our risk management strategies to ensure long-term operational resilience.

We are dedicated to achieving long-term financial resilience through strategic investment, operational excellence, and the deep integration of ESG principles. We recognise that true prosperity is built on a foundation of responsible growth; therefore, we actively foster positive social impact by cultivating a sustainable supply chain and partnering with suppliers who share our unwavering commitment to ethical standards and fair labour practices.

Our approach extends beyond our assets to the communities we serve. By building strong, trust-based relationships with our customers and tenants, we create vibrant, inclusive environments that drive brand loyalty and enduring value. We remain steadfast in our role as a responsible corporate citizen, enhancing societal well-being through targeted community initiatives that support local infrastructure, education, and healthcare, ensuring that our success contributes meaningfully to a more equitable and prosperous future for all.

We create enduring value by integrating financial discipline with responsible social and economic practices. Our strategy is built on these pillars:

Financial Sustainability: We maintain a robust tax governance framework overseen by our Board and CFO. By utilising the myAssurance compliance checklist and annual risk assessments, we ensure absolute adherence to tax regulations. We are currently evolving our financial strategies to further align with the UN Sustainable Development Goals (UNSDGs), ensuring our investments drive both profit and sustainable global progress.

Sustainable Supply Chain & Procurement: Our procurement strategy transcends efficiency to embody ethical leadership. We mandate adherence to our Code of Conduct and Business Ethics (CoBE) across all business relationships and utilise digital platforms like SMART by GEP to automate processes and reduce resource consumption. We prioritise supplier diversity and local procurement to stimulate regional economic growth, while our "Green Procurement" initiatives, particularly in our hotel segment, focus on responsible sourcing for agricultural commodities and sustainable seafood.

Customer & Tenant Management: We foster long-term relationships through transparent, iterative feedback loops. By leveraging platforms like TrustYou to track guest sentiment on sustainability, we ensure our services evolve with our stakeholders' needs. This data-driven approach allows us to consistently exceed expectations, maintaining high satisfaction scores across our office, retail, and hospitality segments.

Corporate Social Responsibility: We view our "Social License to Operate" as a commitment to urban resilience. This includes the self-funded maintenance of iconic public infrastructure, such as KLCC Park and pedestrian networks, which enhance city connectivity and public safety. Through KLCC Sustainable September and a growing culture of employee volunteerism, we address critical needs in education, environmental conservation, and food security, ensuring our presence generates measurable socio-economic benefits.

Our strategic focus on operational excellence has driven robust financial growth, with revenue reaching RM1.71 billion in 2024. This performance allows us to create significant shared value, distributing RM754.6 million in dividends to our shareholders and contributing RM120.8 million in taxes to support national development. Beyond financial returns, we remain dedicated to a sustainable supply chain, with 99% of our procurement expenditure supporting local suppliers and an increasing emphasis on environmental and social screening to ensure our partners align with our ESG ambitions.

Our social impact is equally profound, evidenced by an investment of RM5.3 million in community initiatives that reached over 814,000 beneficiaries this year. From maintaining iconic public infrastructure to clocking over 3,500 employee volunteer hours, we take an active role in urban and social resilience. This commitment to excellence is reflected in our high stakeholder trust, and significant contributions to healthcare, education, and environmental conservation, ensuring that our prosperity is shared by all.

Looking toward 2030, we are focused on driving sustainable growth through strategic portfolio diversification and operational excellence. By optimising cost management and investing in high-performance, sustainable projects, we ensure our assets remain both competitive and environmentally resilient. We are committed to evolving our financial strategies to deliver steady revenue growth while deepening our integration of ESG principles across every business segment.

A key priority in our roadmap is building a resilient, ESG-aligned supply chain. Starting in 2025, we will leverage digital platforms in collaboration with PETRONAS and UNGCMYB to screen and educate our partners on environmental and social standards. In parallel, we will continue to elevate the customer experience through innovation and personalised engagement, ensuring our services exceed the evolving expectations of our tenants and guests. Our commitment to society remains steadfast; we will scale our long-term community investments in education and conservation while maintaining the momentum of our flagship KLCC Sustainable September initiative to foster a lasting, positive impact for all stakeholders.