Solutions ICT Infrastructure Management

# Global Services

Secure private network solution tailored for worldwide branches of organisations, enabling seamless integration of LAN, WAN, and Internet services. This service optimises ICT resource utilisation and supports centralised network management, ensuring consistent performance, enhanced security, and operational efficiency across international locations.

## What is Global Services?

Global Services provides a dedicated and secure network for international entities, seamlessly combining LAN and WAN services to maximise resource efficiency and enable centralised network management and monitoring.

#### What We Offer

- 24/7 helpdesk support
- Incident and escalation management
- Proactive network monitoring
- On-site/remote support
- Troubleshooting
- Comprehensive technical analysis and reporting

#### What You Get

- A dedicated, secure, and reliable network
- Enhanced security
- Simplified management
- Lower operational costs
- Improved user experiences
- Faster issue resolution

#### Our Guarantee

We deliver secure internet connectivity, wired and wireless network services, IPSec encryption for secure data transmission, firewall services, intrusion prevention, web filtering, application visibility, and a 99.0% uptime, with a maximum permitted downtime of 7 hours and 12 minutes.